FAQ

Monday to Sunday 6:30 am – late, however our Duty Manager is always available on the after hours phone number.

Check-in is from 2.00pm and checkout is at 10.00am. Whilst we aren’t always able to accommodate late check-outs we always try our best, so please chat with our friendly staff if this would be helpful.  If a late check-out is not available we are happy to store your luggage for you, so you can enjoy the day.

Please contact our friendly staff via enquiries@mresort.vu and we will do our best to accommodate your changes

We offer an airport shuttle service or you can hire a vehicle from one of the local car hire companies. We have plenty of free onsite car parking available.

Whilst we like to encourage our guests to use their time at M Resort & Spa as a digital detox, we know that staying in touch is important. Free wifi is available throughout the resort with the restaurant being the hotspot and having the strongest signal.

No problem - here at M Resort & Spa we take dietary requirements seriously.  Just let us know before you arrive or chat with one of our friendly staff during your stay and we will do our absolute best to ensure your dietary requirements are met.

So that you can enjoy your holiday and not have to worry about doing the washing, we offer a daily washing service if you need your things laundered. We will wash, dry and fold your items and have them ready for you the next morning (small fee applies).

With one of our focuses being an eco-friendly and sustainable resort we have installed hi-flow ceiling fans in all rooms, lounge room and on the deck.

It sure is - no  holiday would not be complete without a good breakfast. Please make your way to our signature restaurant, On the Rocks, every morning of your stay to enjoy a delicious complimentary a-la-carte breakfast

On the Rocks, is open from 7.00am to late, 7 days pers week serving Breakfast, Lunch, Dinner and an all day dining menu in between. We also have fruit, ice-creams, crisps, cakes and pastries available for purchase at the bar.

Our villas are also equipped with a full kitchen making snack preparation for little ones who are always hungry, easier than ever.

Absolutely. Check out our friends at these nearby restaurants and tell them we sent you:

  • Havannah Dream Club
  • The Point Restaurant, Havannah (sorry kids this one is only for grown ups)
  • The Moso Vanuatu
  • K2 cafe & restaurant
  • The Beach Bar - home of the original Fire show

Yes, you sure can. Our water is sourced from an underground spring and is perfect for drinking. We encourage all our guests to BYO their favourite reusable drink bottle from home as we do our bit to eliminate single-use plastic bottles.

Our villas are all non-smoking, however please feel free to head down to our dedicated smoking area and enjoy the view and fresh air. Don’t forget to put your butt in the bins provided.

For the safety of all our guests, please leave your furry friends at home

Beach towels are located in the guest rooms. Wet/dirty beach towels can be exchanged at the bar or reception for fresh ones.  We recommend bringing your own sunscreen and insect repellent. The chemicals (oxybenzone) used in some sunscreens can be very harmful to the coral and the ecosystem of the reef.  Please ensure the sunscreen you intend to use is safe for use on the reef.

Absolutely! Vanuatu has some of the best snorkelling in the world that you won’t want to miss, so make sure you pack  your snorkelling gear and reef shoes that fit comfortably.

*Whilst we do have a very small amount of spare snorkels available (helpful, if you happen to lose yours whilst you're here) we highly recommend you bring your own, to avoid disappointment.

Did we mention, not to forget your snorkelling gear and reef shoes!

Vanuatu enjoys a tropical climate all year round.  We recommend you pack cool casual clothing for your time in Vanuatu. A hat is a must, a light jumper/cardigan and rain jacket may also come in handy

Kayaks and Stand-up paddles boards are available for hire free of charge. Availability is tidal.  Please see one of our friendly staff for tide times and hire availability during your stay.

Our pool is due for completion in mid-2024

One of our friendly staff would be more than happy to organise a private day spa treatment either in your villa or one of our secluded outdoor locations.

Just ask one of our friendly staff who would be more than happy to discuss all the possible options.

Port Vila is a great place to explore for the day and we would be more than happy to arrange a bus, taxi or private tour. Just chat with one of our staff who will be happy to assist you.

Vanuatu has a wonderful sub-tropical climate that means almost endless sunshine year round. Enjoying mild temperatures and clear blue skies for most of the year, Vanuatu weather is great all year round. In fact, there’s no bad time to visit Vanuatu, however some months are better than others.

Summer is from November to March, the average temperature is 28°C and it can be hot, wet and humid. Winter is from April to September with the temperature averaging 23°C. Sea temperature varies from 22 to 28 degrees making swimming enjoyable all year round.

Ocean water temperatures range between 22°C and 28°C, making it perfect for swimming, twelve months of the  year.